Refund policy

At Caliboot, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return it within 30 days of receiving your order. Please ensure the product is returned within this period to be eligible for a refund.

Return Conditions

Product condition: The item must be unused, in the same condition as you received it, and in its original packaging.

Non-returnable items: Perishable goods, personalized items, or products with hygiene concerns (e.g., beauty products) cannot be returned.

Return Procedure

Contact: Reach out to our customer service within 30 days of receipt at info@caliboot.com or via our contact form here. Include your order number and the reason for return.

Return instructions: You will receive a specific return address by email. This may vary depending on the product or your location, please do not send anything back before contacting us.

Return Costs

Direct return shipping costs are the customer’s responsibility.

Refund Procedure

Timeframe: Refunds are processed within 7 days after receiving the returned product.

Method: Refunds will be issued via the original payment method.

Special Cases

Change of mind: Possible within 4 hours. If the order has already been processed, follow the standard return procedure.

Defective or damaged product: Contact us immediately with photos. A replacement or refund will be offered at no cost.

Wrong item received: Contact our support team for a quick resolution at our expense.

Order not received: If your parcel has not arrived within 5–8 business days (after 2–3 days of processing), track your order here or see our Shipping Policy.

Company Information

Website name: Caliboot
Address: Foum Oudi, Centre Commune Foum Oudi 23006, Morocco
Email: info@caliboot.com
Phone: +1-844-928-0323
Contact form: here

Customer Service Hours
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: 11:00 – 16:00
Central European Time (GMT+1)

We aim to respond within one business day.