Frequently Asked Questions
Shipping and Orders
Is shipping free?
Yes, shipping is free for all orders delivered to the United States, United Kingdom, Canada, and Australia. There are no additional charges.
How long will it take to receive my order?
Orders are processed within 2–3 business days (Monday to Friday) and shipped within 5–8 business days.
See our Shipping Policy for more details.
Order Tracking
Can I track my order status?
Yes. As soon as your order has been shipped, you will receive a tracking number by email.
You can track your package at any time via our dedicated page: Order Tracking
Payments and Security
Is online payment secure?
Yes, we use secure SSL encryption technology to ensure complete protection of your personal and payment details.
What payment methods do you accept?
We accept the following:
Visa, Maestro, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay.
See our Payment Policy for more details.
Returns
What are the conditions for returning an item?
- The item must be unused, in its original condition, and in its original packaging.
- Certain products cannot be returned: perishable items, customized items, or products with hygiene concerns (e.g., cosmetics).
- Returns must be made within 30 days of receipt.
- Return shipping costs are the customer’s responsibility.
Can I return a product if I change my mind?
Yes, provided the above criteria are met and the return is made within 30 days.
See our Return and Refund Policy for more information.
Company Information
Website name: Caliboot
Address: Foum Oudi, Centre Commune Foum Oudi 23006, Morocco
Email: info@caliboot.com
Phone: +33 09 94 12 65 87
Contact form: here
Customer Service Hours
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: 11:00 – 16:00
Central European Time (GMT+1)
We aim to respond within one business day.