Frequently Asked Questions

Shipping and Orders

Is shipping free?

- Yes, shipping is free for all orders delivered to the United States, United Kingdom, Canada, and Australia. There are no additional charges.

How long will it take to receive my order?

- Orders are processed within 2–3 business days (Monday to Friday) and shipped within 5–8 business days.

See our Shipping Policy for more details.

Order Tracking

Can I track my order status?

- Yes. As soon as your order has been shipped, you will receive a tracking number by email.

You can track your package at any time via our dedicated page: Order Tracking

Payments and Security

Is online payment secure?

- Yes, we use secure SSL encryption technology to ensure complete protection of your personal and payment details.

What payment methods do you accept?

• We accept the following:
  •  Visa
  • Maestro
  • Mastercard
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay.

See our Payment Policy for more details.

Returns

What are the conditions for returning an item?

• The item must be unused, in its original condition, and in its original packaging.
• Certain products cannot be returned: perishable items, customized items, or products with hygiene concerns (e.g., cosmetics).
• Returns must be made within 30 days of receipt.
• Return shipping costs are the customer’s responsibility.

Can I return a product if I change my mind?

- Yes, provided the above criteria are met and the return is made within 30 days.

See our Return and Refund Policy for more information.

Company Information

Website name: Caliboot
Address: Foum Oudi, Centre Commune Foum Oudi 23006, Morocco
Email: info@caliboot.com
Phone: +1-844-928-0323
Contact form: here

Customer Service Hours

Monday to Friday: 09:00 – 17:00
Saturday and Sunday: 11:00 – 16:00
Central European Time (GMT+1)

We aim to respond within one business day.